If you are an active customer and opt to cancel your subscription, Meal To Heal Catering Services is not obligated to refund any amount paid. However, in an effort to achieve customer satisfaction,. the following cases may be eligible for refund or compensation:
You did not receive your order
The order you received was incorrect
The order had missing items
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Should there be a request to cancel meal plans; it will take effect in 3 business days. Client can transfer the remaining days to a third party or as an online credit to other products from the menu.
25% Discount is non-refundable for any reason of cancellation. It’s 100% chargeable.
- Cancellation refund for meal plans is only under extenuating circumstance and upon approval of Meal To Heal Management. A two (2) weeks processing time with twenty percent (25%) cancellation fee will apply on the meal plan retail price with all discounts forfeited. Credit card charges on any product purchased incurred by Meal2Heal will be deducted from the refunded amount at 2.25%.
- Cancellation of al-a-carte delivery orders will result in no refund as the food is prepared as soon as the order is received.
- Cancellation of catering orders must be completed prior to 24 hours of the event. If the client cancels under 24 hours, Meal2Heal will charge half the total quotation.
- Bag Deposits of 150 Aed is mandatory; it’s for the cooler bags & ice packs. Its customers responsibility to return the cooler bags with ice packs on a daily basis upon delivery of new delivery. Or, it can be communicated as how the cooler bags would be collected. Upon completion of the plan and intimation by customer, he/she does not wish to continue we will collect the last bag. Once collected we will process the refund to the original mode of payment which would take 7 to 18 working days to reflect in the customer account.
